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Cadana sends email notifications for key user actions (onboarding, payroll, KYC, contracts, and more). All notifications are styled with your theme and can be sent from a custom email address. For the full list of notification types, see All Notification Kinds.

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Default Behavior

  • Emails are sent from support@cadanapay.com
  • All notifications use your platform theme (colors, logo)
  • Webhooks are also emitted for each action, so you can send your own custom notifications if needed

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Custom Sender Address

You can send notifications from your own email address (e.g. support@yourcompany.com) instead of the default Cadana address.
1

Provide your email details

Share your desired sender email address and display name with your account manager.
2

Add DKIM DNS records

Cadana will provide DKIM verification records. Add them to your domain’s DNS configuration.
3

Verification

Once DNS records propagate, notifications will be sent from your custom address.

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Example DKIM records

TypeNameValue
CNAMEabc123...._domainkey.example.comabc123....dkim.amazonses.com
CNAMEdef456...._domainkey.example.comdef456....dkim.amazonses.com
CNAMEghi789...._domainkey.example.comghi789....dkim.amazonses.com
DNS propagation can take up to 48 hours. Notifications will continue to send from support@cadanapay.com until verification is complete.

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BCC Emails

You can add BCC (blind carbon copy) email addresses to receive a copy of every notification sent to your users. This is useful for compliance, record-keeping, or support visibility. Share the BCC email addresses with your account manager to configure.