What Triggers an RFI?
Several factors can trigger a compliance review on a payout:- Country regulations — Destination countries may require additional documentation for certain payment types
- Transaction amount — Payments exceeding corridor-specific thresholds
- Transaction purpose — Certain payment purposes require supporting documentation
- Flow type — B2B payments may have different requirements than individual payouts
RFI Workflow
| Phase | Description |
|---|---|
| Compliance triggered | Risk factors detected during payment processing — the payout is placed on hold |
| Documents requested | Cadana requests supporting documentation (invoice, contract, proof of funds, etc.) |
| Document review | Cadana’s compliance team reviews the submitted documents |
| Outcome | Payment is either approved and proceeds to delivery, or rejected if documentation is insufficient |
Responding to an RFI
When a payout is held, Cadana’s compliance team will reach out with the specific documents needed. Once you provide them, the team reviews and either approves or rejects the payout.For questions about a compliance hold, contact support@cadanapay.com.