Default Notifications
Here you'll find a breakdown of notification kinds. All of them take inputs in order to prefill data in every template.
Overview
Our notifications are a set of HTML templates using handlebars in order to make them reusable and easy to scale. Inputs are different for each notification kind, on which we include your theme configuration if you're using our white labelled UI.
Worker Notifications
Notifications sent to employees and contractors on your platform.
Onboarding
| Notification | Trigger | Description |
|---|---|---|
| Welcome Email | Worker invited to the platform | Welcome message with account setup instructions |
| Account Reinstated | Previously offboarded user reactivated | Confirmation that account is active again |
| Offboarding Notice | Exit date scheduled | Last working day, final pay date, and next steps |
Welcome Email
Subject: Welcome to Acme Corp
Hi Sarah 👋
Welcome to your Acme Corp account. TechStart Inc has onboarded you to the platform. You can use Acme Corp to get access to your income, save in alternate currencies, invest and use our virtual cards for international transactions with zero limits.
Finish setting up your account below
Username: [email protected]
[Set Password]
Account Reinstated
Hi Sarah Johnson 👋
We're pleased to inform you that your account with TechStart Inc has been reinstated.
Please reach out to your admin if you have any questions.
Regards, Acme Corp
Offboarding Notice
Subject: Offboarding Notice
Your offboarding has been scheduled for February 28, 2026 by your employer. You will be paid through Regular Payroll.
You can access your paystubs from your dashboard at any time.
Identity Verification
| Notification | Trigger | Description |
|---|---|---|
| KYC Reminder | KYC Reminder triggered on the platform | Steps to complete verification with a link to the app |
| KYC Status Update | Verification approved or needs attention | Result of verification and next steps if needed |
| KYC Re-verification | Documents need to be resubmitted | What documents to provide and why |
| Document Expiring | ID approaching expiration | Document type, expiry date, and renewal link |
| Document Expiry Extended | Expiry deadline extended | New deadline confirmation |
KYC Reminder
Subject: A quick step to finish setting up your account
Hi Sarah Johnson 👋
This is a quick reminder to complete your KYC verification. To help keep your account secure and fully available, please take a moment to complete your KYC verification.
What to do:
- Sign in to your account.
- Upload a valid government issued ID
[Complete Verification]
KYC Status Update (Approved)
Hi Sarah 👋
Your Identity Verification has been approved! You can continue setting up your account by completing your address verification.
[Continue Onboarding]
KYC Status Update (Rejected)
Hi Sarah 👋
Your Identity Verification has been rejected for reason: Document expired. Please try again and contact support if any help is required.
[Continue Onboarding]
KYC Re-verification
Hi Sarah Johnson 👋
We need you to re-submit your identity documents. Your previous submission could not be verified.
Please log in to your account and upload a valid government-issued ID.
[Upload Documents]
Document Expiring
Hi Sarah Johnson 👋
Your Passport is expiring on March 15, 2026. Please update your documents to avoid any interruption to your account.
[Update Documents]
Document Expiry Extended
Hi Sarah Johnson 👋
Good news! The deadline to update your expiring document has been extended to April 30, 2026.
Please ensure you update your documents before this new deadline.
Card Activity
| Notification | Trigger | Description |
|---|---|---|
| Card Created | Virtual card activated | Confirmation that card is active with instructions to view in app |
| Transaction OTP | 3D Secure verification needed | One-time verification code and card last 4 digits |
| Transaction Approved | Card purchase successful | Amount, merchant name, and transaction details |
| Transaction Declined | Card purchase failed | Amount, decline reason, and how to resolve |
| Transaction Reversed | Charge reversed | Amount and reversal details |
| Refund Incoming | Merchant issued refund | Refund amount and original transaction reference |
| Card Blocked | Card frozen | Confirmation and how to unblock |
| Card Unblocked | Card reactivated | Confirmation that card is active |
| Maintenance Fee Notice | Upcoming card fee (if applicable) | Fee amount and charge date |
Transaction OTP is time-sensitive and delivered immediately.
Card Created
Hi Sarah Johnson 👋
We are pleased to inform you that your virtual card is now active and ready for use. You may now begin using it for all your online purchases. Apart from being convenient, it also provides an additional layer of security when shopping online.
To get started, please log in to your account and navigate to the "Virtual Card" section. If you have any questions or concerns, please do not hesitate to contact our support team.
We're looking forward to making your online shopping experience smoother and safer!
Transaction OTP
Hi Sarah Johnson 👋
An OTP (One-Time Password) has been generated for a recent transaction made with your card ending in **4832. Please find the OTP below.
847291
This code expires in 5 minutes. If you did not initiate this transaction, please contact support immediately.
Transaction Approved
Hi Sarah Johnson 👋
A transaction of USD 149.99 has been made using your virtual card.
Amount: USD 149.99 Description: Online purchase Category: Shopping Merchant Name: Amazon If you did not authorize this transaction or suspect any fraudulent activity, please contact our customer support immediately for assistance.
Transaction Declined
Hi Sarah Johnson 👋
Your most recent transaction of USD 149.99 with your virtual card was declined.
Reason Insufficient funds
Please ensure your card details are correct and you have sufficient funds to complete the transaction. If the issue persists, please contact our customer support for assistance.
Transaction Reversed
Hi Sarah Johnson 👋
A transaction of USD 149.99 on your virtual card has been reversed.
Amount: USD 149.99 Description: Original purchase The funds have been credited back to your card. If you have any questions, please contact support.
Refund Incoming
Hi Sarah Johnson 👋
We've received notification of a refund from Amazon for a transaction of USD 149.99 on your virtual card. The refund is currently being processed and will be credited to your card when the transaction is completed.
If you did not authorize this transaction or suspect any fraudulent activity, please contact our customer support immediately for assistance.
Card Blocked (User-initiated)
Hi Sarah Johnson 👋
You have successfully frozen your virtual card. You can unfreeze your card at any time by logging in to your account. Please note that you will not be able to use your virtual card for any transactions while it is frozen.
If you did not authorize this or suspect any fraudulent activity, please contact our customer support immediately for assistance.
Card Blocked (System-initiated)
Hi Sarah Johnson 👋
Your virtual card has been blocked due to the following reason: Suspicious activity detected
If you have any questions or concerns, please reach out to our support team.
Card Unblocked
Hi Sarah Johnson 👋
Your virtual card has been successfully unblocked and is now active and ready for use.
Please ensure responsible card usage to avoid any potential disruptions in the future. If you have any questions or concerns, please reach out to our support team.
Maintenance Fee Notice
Hi Sarah Johnson 👋
This is a reminder that a maintenance fee of USD 2.99 will be charged to your virtual card on February 1, 2026.
Ensure you have sufficient balance to avoid any service interruption.
Money Movement
| Notification | Trigger | Description |
|---|---|---|
| Deposit Received | Funds added to account | Amount and currency received |
| Payout Initiated | Withdrawal started | Recipient, amount, method, and estimated arrival |
| Payout Completed | Funds sent successfully | Amount and reference number |
| Payout Failed | Withdrawal unsuccessful | Amount, failure reason, and how to resolve |
| Payout Delayed | Transfer taking longer than expected | Reason for delay and new estimated arrival |
Deposit Received
Hi Sarah Johnson 👋
You've received USD 2,500.00 in your Acme Corp Account. Open the app to view more details.
Payout Initiated
Hi Sarah Johnson 👋
You've initiated a transfer from your account, and your money is on its way.
Recipient: John Doe Amount: USD 2,500.00 Method: Bank Transfer Estimated Arrival: January 16, 2026
Payout Completed
Subject: Money Received
Hi Sarah Johnson 👋
You have received USD 2,500.00 from TechStart Inc for Monthly Salary.
The payment confirmation letter is attached to this email and available for download. Share this letter with your bank as proof of source of funds for the payout.
Payout Failed
Hi Sarah Johnson 👋
We regret to inform you that your recent transfer has failed and could not be completed. Please contact support if you need assistance.
Amount: USD 2,500.00 Recipient: John Doe Reason: Invalid account details
Payout Delayed
Hi Sarah Johnson 👋
Your recent transaction of USD 2,500.00 initiated on January 14, 2026 is currently pending. We're working with our payment partner to resolve the delays and will update you as soon as we have more information. We sincerely regret the inconvenience and appreciate your patience.
Payroll & Salary
| Notification | Trigger | Description |
|---|---|---|
| Payment Preview | Contractor payment review requested | Time worked, rate, overtime, and how to dispute |
| Salary Received | Pay deposited | Amount, employer name, and pay period |
| Payslip Available | New payslip generated | Pay period and download link with password hint |
| 1099 Filed | Tax form submitted (US contractors) | Tax year and link to download form |
Payment Preview is manually triggered and only available for contractor payments.
Payslip PDFs are password-protected. Password: last 6 digits of bank account or DOB (MMYYYY).
Payment Preview
Hi Sarah 👋
Below are the details for your upcoming payroll from TechStart Inc:
Time Worked: 160 hours Compensation Rate: USD 5,000.00 Overtime Worked: 8 hours Overtime Rate: USD 375.00
Please review and if you find a discrepancy, please raise a dispute with your Support Specialist.
Salary Received
Subject: Money Received
Hi Sarah Johnson 👋
You have received USD 2,500.00 from TechStart Inc for Monthly Salary.
The payment confirmation letter is attached to this email and available for download. Share this letter with your bank as proof of source of funds for the payout.
For security purposes, the attached document is password protected. To view it, simply enter the last 6 digits of your account number as your password.
Payslip Available
Subject: Payslip Generated
Hi Sarah Johnson 👋
TechStart Inc has just processed your pay for the period of January 1-15, 2026 and a payslip has been generated for you.
Your payslip is attached to this email and is available for download. For security purposes, the attached document is password protected. To view it, simply enter the last 6 digits of your account number as your password.
[View Payslip]
1099 Filed
Hi Sarah Johnson 👋
Your 1099 tax form for the 2025 tax year has been filed and is now available for download.
[Download 1099]
Security
| Notification | Trigger | Description |
|---|---|---|
| New Login Detected | Login from new device | Device, location, time, and "wasn't me" action |
| Unusual Login Location | Login from unexpected place | Location details and link to secure account |
| Password Changed | Password updated | Timestamp and security notice |
| Password Reset OTP | Reset requested | 6-digit code with 15-minute expiry |
| Magic Link | Passwordless login requested | One-click login link with 15-minute expiry |
| 2FA Reset | Two-factor authentication reset | Confirmation and security reminder |
| Recovery Code Used | Backup code accessed | Which code was used and security notice |
| Compliance Hold | Account restriction applied | Reason, status, and required actions |
All security alerts include "If this wasn't you" instructions.
New Login Detected
Subject: New login detected on your account
Hi Sarah Johnson 👋
We noticed an unusual login to your account from a new device or location. We want to verify if it was you.
- Device Name: iPhone 15 Pro
- Date and Time: January 14, 2026 at 10:23 AM
- Location: San Francisco, CA
- IP: 192.168.1.1
*Location is approximate based on the login's IP address.
If this was you, no action is required. But if it wasn't you, please change your password immediately and reach out to support if you need further assistance.
Unusual Login Location
Subject: Unusual login location detected
Hi Sarah Johnson 👋
We detected a login to your account from an unusual location: Lagos, Nigeria.
If this was you, no action is required. If not, please secure your account immediately by changing your password.
[Secure My Account]
Password Changed
Subject: Your Password has been Updated
Hi Sarah Johnson 👋
This is to confirm that your password has been successfully changed.
If you did not initiate this change, please contact our support team immediately at [email protected].
Password Reset OTP
Hi Sarah Johnson 👋
We've received a request to reset the password for your account. To proceed, please use the following verification code:
847291
This code expires in 15 minutes. If you did not request a password reset, please ignore this email.
Magic Link
Hi Sarah Johnson 👋
Here's your secure link to sign in to your account.
This link expires in 15 minutes, but you can get a new one by going through the activation steps again.
[Open your secure link]
2FA Reset
Hi Sarah Johnson 👋
Your two-factor authentication has been reset. You will need to set up 2FA again the next time you log in.
If you did not request this reset, please contact support immediately.
Recovery Code Used
Hi Sarah Johnson 👋
A recovery code was used to access your account. Recovery code #3 has been used and is no longer valid.
If this wasn't you, please secure your account immediately.
Compliance Hold
Hi Sarah Johnson 👋
Your account has been placed on hold due to: Additional verification required.
Please contact support to resolve this issue and restore full access to your account.
Investments & Savings
| Notification | Trigger | Description |
|---|---|---|
| Stock Order Executed | Buy/sell order complete | Order type, symbol, shares, price, and total |
| Dividend Received | Dividend payment credited | Stock name, dividend amount, and payment date |
| Auto-Save Processed | Scheduled savings transfer complete | Amount saved and new balance |
| Interest Earned | Interest credited to savings | Interest amount, rate, and updated balance |
Stock Order Executed (Buy)
Subject: Your order has been executed
Hi Sarah Johnson 👋
Your order to buy $1,855.00 of AAPL was successful! It was processed on January 14, 2026. You purchased 10 shares at an average price of $185.50 per share.
Your trade confirmation will be available in your order history.
Stock Order Executed (Sell)
Subject: Your order has been executed
Hi Sarah Johnson 👋
Your order to sell $1,855.00 of AAPL was successful! It was processed on January 14, 2026. You received $1,855.00 for 10 shares at an average price of $185.50 per share. Funds are now available in your wallet.
Your trade confirmation will be available in your order history.
Dividend Received
Hi Sarah Johnson 👋
You've received a dividend payment of $12.50 from Apple Inc (AAPL) on January 15, 2026.
The funds have been added to your wallet.
Auto-Save Processed
Hi Sarah Johnson 👋
Your scheduled savings transfer of $100.00 has been processed successfully.
Your new savings balance is $1,250.00.
Interest Earned
Hi Sarah Johnson 👋
You've earned $12.50 in interest on your savings this month at a rate of 4.5% APY.
Your updated savings balance is $5,262.50.
Contracts
| Notification | Trigger | Description |
|---|---|---|
| Signature Required | Contract needs signing | Contract name and link to sign |
| Contract Signed | All signatures complete | Confirmation and download link |
| Signature Voided | Signature request cancelled | Contract name and cancellation reason |
Signature Required
Hi Sarah 👋
TechStart Inc has requested your signature on a document: Employment Agreement.
[Review & Sign]
Contract Signed
Subject: Contract Completed
Hi Sarah Johnson 👋
Your contract has been completed. All parties have signed the contract (Employment Agreement).
Signature Voided
Hi Sarah Johnson 👋
The signature request for Employment Agreement has been voided by TechStart Inc.
If you have questions, please contact your administrator.
Other
| Notification | Trigger | Description |
|---|---|---|
| Wage Access Approved | Early wage request approved | Amount available for withdrawal |
| Time Hours Reviewed | Timesheet approved/rejected | Hours submitted, review period, and status |
Wage Access Approved
Hi Sarah Johnson 👋
Your instant pay request has been approved! You will receive USD 500.00 through Bank Transfer in your checking account.
Time Hours Reviewed
Hi Sarah Johnson 👋
Your timesheet for January 1-15, 2026 has been approved by John Smith.
Total hours: 80 hours
Business/Admin Notifications
Notifications sent to business owners and administrators.
Onboarding
| Notification | Trigger | Description |
|---|---|---|
| Admin Onboarding | Admin user added | Welcome message with account setup instructions |
| Business Welcome | Business starts onboarding | Required documents and step-by-step guide |
| KYB Reminder | Business verification incomplete | List of required documents |
| KYB Status Update | Business verification processed | Result and any follow-up actions |
| UBO Verification Request | Beneficial owner needs to verify | Owner name, ownership %, and verification link |
Admin Onboarding
Subject: Welcome to Acme Corp
Hi Sarah 👋
You can use Acme Corp to effortlessly manage your global workforce, hire contractors and employees in over 100 countries, and streamline compliance and payroll processes — all in one place. We're here to simplify your international operations, letting you focus on what matters most in your business.
Finish setting up your account below
Username: [email protected]
[Set Password]
Business Welcome
Hi Sarah Johnson 👋
Welcome to Cadana! We're your biggest fans and we're excited to help TechStart Inc get started!
To begin your onboarding, please click the unique link below. This will guide you through a secure, step-by-step process to set up your Cadana account and submit all required business information.
[Start Your Onboarding]
The process takes about 6 minutes to complete and you can pause and resume your progress at any time using this link.
KYB Reminder
Hi Sarah Johnson 👋
This is a reminder to complete your business verification for TechStart Inc.
Please submit the following documents:
- Certificate of Incorporation
- Proof of Business Address
- Director ID Documents
[Complete Verification]
KYB Status Update (Approved)
Hi Sarah Johnson 👋
Great news! TechStart Inc has been verified and your account is now fully active.
You can now access all features including payroll, payments, and more.
KYB Status Update (Rejected)
Hi Sarah Johnson 👋
Your business verification for TechStart Inc requires additional attention. Reason: Document quality insufficient.
Please re-submit the required documents.
[Upload Documents]
UBO Verification Request
Hi Sarah Johnson 👋
As part of TechStart Inc's verification, we need to verify all beneficial owners with 25% or more ownership.
John Smith (owning 35%) needs to complete identity verification.
[Start Verification]
Payroll Operations
| Notification | Trigger | Description |
|---|---|---|
| Payroll Review | Payroll submitted for review (if setup requires multiple reviews) | Number of payments, total amount, and processing date |
| Direct Debit Initiated | Payroll funding started | Debit amount and expected debit date |
| Invoice Generated | New invoice created | Invoice number, amount, and due date |
Payroll Review
Subject: Payroll Review Requested
Hi Sarah Johnson 👋
John Smith has submitted a payroll that needs to be reviewed.
The Standard payroll is for 45 people and amount USD $125,000.00. Please review by the payroll date January 15, 2026, to prevent any delays in processing.
[Review Payroll]
Direct Debit Initiated
Hi Sarah Johnson 👋
A direct debit of USD 125,000.00 has been initiated to fund your upcoming payroll.
Expected debit date: January 13, 2026
Please ensure sufficient funds are available in your linked bank account.
Invoice Generated
Hi Sarah Johnson 👋
A new invoice has been generated for TechStart Inc.
Invoice Number: INV-2026-001234 Amount: USD 5,000.00 Due Date: January 28, 2026 [View Invoice]
Approvals
| Notification | Trigger | Description |
|---|---|---|
| Wage Access Request | Employee requests early wage access | Employee name, amount, and approve/reject actions |
| Reimbursement Request | Employee submits expense | Amount, reason, and receipt details |
Wage Access Request
Hi Sarah Johnson 👋
John Smith has submitted an instant pay that needs to be approved or rejected.
[Review Request]
Reimbursement Request
Hi Sarah Johnson 👋
John Smith has submitted a reimbursement request for USD 250.00.
Reason: Client dinner
[Review Request]
Account
| Notification | Trigger | Description |
|---|---|---|
| Low Balance Reminder | Account below threshold | Current balance and recommended top-up amount |
| Virtual Account Updated | Account details changed | New account information |
| Document Uploaded | New document in vault | Document name and view link |
Low Balance Reminder
Subject: Reminder to run your payroll
Hello Sarah,
It's that time again to pay your employees and contractors!
Your current balance is: USD 50,000.00. Your total payroll amount is USD 125,000.00.
Please transfer at least USD 75,000.00 by January 12, 2026 to ensure your people get paid on time.
Virtual Account Updated
Hi Sarah Johnson 👋
Your virtual account details have been updated.
Account Name: TechStart Inc Account Number: 1234567890 Routing Number: 021000021 Please update any scheduled transfers with the new details.
Document Uploaded
Hi Sarah Johnson 👋
A new document has been uploaded to your vault: Q4 2025 Financial Report.
[View Document]
Customization
All notifications automatically include your platform branding:
| Element | Description |
|---|---|
| Logo | Displayed in email header |
| Primary color | Buttons and accents |
| Company name | Used throughout email copy |
| Support email | Shown in footer |
Configure these in your platform settings.
Updated 17 days ago