Default Notifications

Here you'll find a breakdown of notification kinds. All of them take inputs in order to prefill data in every template.

Overview

Our notifications are a set of HTML templates using handlebars in order to make them reusable and easy to scale. Inputs are different for each notification kind, on which we include your theme configuration if you're using our white labelled UI.


Worker Notifications

Notifications sent to employees and contractors on your platform.

Onboarding

NotificationTriggerDescription
Welcome EmailWorker invited to the platformWelcome message with account setup instructions
Account ReinstatedPreviously offboarded user reactivatedConfirmation that account is active again
Offboarding NoticeExit date scheduledLast working day, final pay date, and next steps
Welcome Email

Subject: Welcome to Acme Corp

Hi Sarah ๐Ÿ‘‹

Welcome to your Acme Corp account. TechStart Inc has onboarded you to the platform. You can use Acme Corp to get access to your income, save in alternate currencies, invest and use our virtual cards for international transactions with zero limits.

Finish setting up your account below

Username: [email protected]

[Set Password]

Account Reinstated

Hi Sarah Johnson ๐Ÿ‘‹

We're pleased to inform you that your account with TechStart Inc has been reinstated.

Please reach out to your admin if you have any questions.

Regards, Acme Corp

Offboarding Notice

Subject: Offboarding Notice

Your offboarding has been scheduled for February 28, 2026 by your employer. You will be paid through Regular Payroll.

You can access your paystubs from your dashboard at any time.


Identity Verification

NotificationTriggerDescription
KYC ReminderKYC Reminder triggered on the platformSteps to complete verification with a link to the app
KYC Status UpdateVerification approved or needs attentionResult of verification and next steps if needed
KYC Re-verificationDocuments need to be resubmittedWhat documents to provide and why
Document ExpiringID approaching expirationDocument type, expiry date, and renewal link
Document Expiry ExtendedExpiry deadline extendedNew deadline confirmation
KYC Reminder

Subject: A quick step to finish setting up your account

Hi Sarah Johnson ๐Ÿ‘‹

This is a quick reminder to complete your KYC verification. To help keep your account secure and fully available, please take a moment to complete your KYC verification.

What to do:

  1. Sign in to your account.
  2. Upload a valid government issued ID

[Complete Verification]

KYC Status Update (Approved)

Hi Sarah ๐Ÿ‘‹

Your Identity Verification has been approved! You can continue setting up your account by completing your address verification.

[Continue Onboarding]

KYC Status Update (Rejected)

Hi Sarah ๐Ÿ‘‹

Your Identity Verification has been rejected for reason: Document expired. Please try again and contact support if any help is required.

[Continue Onboarding]

KYC Re-verification

Hi Sarah Johnson ๐Ÿ‘‹

We need you to re-submit your identity documents. Your previous submission could not be verified.

Please log in to your account and upload a valid government-issued ID.

[Upload Documents]

Document Expiring

Hi Sarah Johnson ๐Ÿ‘‹

Your Passport is expiring on March 15, 2026. Please update your documents to avoid any interruption to your account.

[Update Documents]

Document Expiry Extended

Hi Sarah Johnson ๐Ÿ‘‹

Good news! The deadline to update your expiring document has been extended to April 30, 2026.

Please ensure you update your documents before this new deadline.


Card Activity

NotificationTriggerDescription
Card CreatedVirtual card activatedConfirmation that card is active with instructions to view in app
Transaction OTP3D Secure verification neededOne-time verification code and card last 4 digits
Transaction ApprovedCard purchase successfulAmount, merchant name, and transaction details
Transaction DeclinedCard purchase failedAmount, decline reason, and how to resolve
Transaction ReversedCharge reversedAmount and reversal details
Refund IncomingMerchant issued refundRefund amount and original transaction reference
Card BlockedCard frozenConfirmation and how to unblock
Card UnblockedCard reactivatedConfirmation that card is active
Maintenance Fee NoticeUpcoming card fee (if applicable)Fee amount and charge date

Transaction OTP is time-sensitive and delivered immediately.

Card Created

Hi Sarah Johnson ๐Ÿ‘‹

We are pleased to inform you that your virtual card is now active and ready for use. You may now begin using it for all your online purchases. Apart from being convenient, it also provides an additional layer of security when shopping online.

To get started, please log in to your account and navigate to the "Virtual Card" section. If you have any questions or concerns, please do not hesitate to contact our support team.

We're looking forward to making your online shopping experience smoother and safer!

Transaction OTP

Hi Sarah Johnson ๐Ÿ‘‹

An OTP (One-Time Password) has been generated for a recent transaction made with your card ending in **4832. Please find the OTP below.

847291

This code expires in 5 minutes. If you did not initiate this transaction, please contact support immediately.

Transaction Approved

Hi Sarah Johnson ๐Ÿ‘‹

A transaction of USD 149.99 has been made using your virtual card.

Amount:USD 149.99
Description:Online purchase
Category:Shopping
Merchant Name:Amazon

If you did not authorize this transaction or suspect any fraudulent activity, please contact our customer support immediately for assistance.

Transaction Declined

Hi Sarah Johnson ๐Ÿ‘‹

Your most recent transaction of USD 149.99 with your virtual card was declined.

Reason Insufficient funds

Please ensure your card details are correct and you have sufficient funds to complete the transaction. If the issue persists, please contact our customer support for assistance.

Transaction Reversed

Hi Sarah Johnson ๐Ÿ‘‹

A transaction of USD 149.99 on your virtual card has been reversed.

Amount:USD 149.99
Description:Original purchase

The funds have been credited back to your card. If you have any questions, please contact support.

Refund Incoming

Hi Sarah Johnson ๐Ÿ‘‹

We've received notification of a refund from Amazon for a transaction of USD 149.99 on your virtual card. The refund is currently being processed and will be credited to your card when the transaction is completed.

If you did not authorize this transaction or suspect any fraudulent activity, please contact our customer support immediately for assistance.

Card Blocked (User-initiated)

Hi Sarah Johnson ๐Ÿ‘‹

You have successfully frozen your virtual card. You can unfreeze your card at any time by logging in to your account. Please note that you will not be able to use your virtual card for any transactions while it is frozen.

If you did not authorize this or suspect any fraudulent activity, please contact our customer support immediately for assistance.

Card Blocked (System-initiated)

Hi Sarah Johnson ๐Ÿ‘‹

Your virtual card has been blocked due to the following reason: Suspicious activity detected

If you have any questions or concerns, please reach out to our support team.

Card Unblocked

Hi Sarah Johnson ๐Ÿ‘‹

Your virtual card has been successfully unblocked and is now active and ready for use.

Please ensure responsible card usage to avoid any potential disruptions in the future. If you have any questions or concerns, please reach out to our support team.

Maintenance Fee Notice

Hi Sarah Johnson ๐Ÿ‘‹

This is a reminder that a maintenance fee of USD 2.99 will be charged to your virtual card on February 1, 2026.

Ensure you have sufficient balance to avoid any service interruption.


Money Movement

NotificationTriggerDescription
Deposit ReceivedFunds added to accountAmount and currency received
Payout InitiatedWithdrawal startedRecipient, amount, method, and estimated arrival
Payout CompletedFunds sent successfullyAmount and reference number
Payout FailedWithdrawal unsuccessfulAmount, failure reason, and how to resolve
Payout DelayedTransfer taking longer than expectedReason for delay and new estimated arrival
Deposit Received

Hi Sarah Johnson ๐Ÿ‘‹

You've received USD 2,500.00 in your Acme Corp Account. Open the app to view more details.

Payout Initiated

Hi Sarah Johnson ๐Ÿ‘‹

You've initiated a transfer from your account, and your money is on its way.

Recipient:John Doe
Amount:USD 2,500.00
Method:Bank Transfer
Estimated Arrival:January 16, 2026
Payout Completed

Subject: Money Received

Hi Sarah Johnson ๐Ÿ‘‹

You have received USD 2,500.00 from TechStart Inc for Monthly Salary.

The payment confirmation letter is attached to this email and available for download. Share this letter with your bank as proof of source of funds for the payout.

Payout Failed

Hi Sarah Johnson ๐Ÿ‘‹

We regret to inform you that your recent transfer has failed and could not be completed. Please contact support if you need assistance.

Amount:USD 2,500.00
Recipient:John Doe
Reason:Invalid account details
Payout Delayed

Hi Sarah Johnson ๐Ÿ‘‹

Your recent transaction of USD 2,500.00 initiated on January 14, 2026 is currently pending. We're working with our payment partner to resolve the delays and will update you as soon as we have more information. We sincerely regret the inconvenience and appreciate your patience.


Payroll & Salary

NotificationTriggerDescription
Payment PreviewContractor payment review requestedTime worked, rate, overtime, and how to dispute
Salary ReceivedPay depositedAmount, employer name, and pay period
Payslip AvailableNew payslip generatedPay period and download link with password hint
1099 FiledTax form submitted (US contractors)Tax year and link to download form

Payment Preview is manually triggered and only available for contractor payments.

Payslip PDFs are password-protected. Password: last 6 digits of bank account or DOB (MMYYYY).

Payment Preview

Hi Sarah ๐Ÿ‘‹

Below are the details for your upcoming payroll from TechStart Inc:

Time Worked: 160 hours Compensation Rate: USD 5,000.00 Overtime Worked: 8 hours Overtime Rate: USD 375.00

Please review and if you find a discrepancy, please raise a dispute with your Support Specialist.

Salary Received

Subject: Money Received

Hi Sarah Johnson ๐Ÿ‘‹

You have received USD 2,500.00 from TechStart Inc for Monthly Salary.

The payment confirmation letter is attached to this email and available for download. Share this letter with your bank as proof of source of funds for the payout.

For security purposes, the attached document is password protected. To view it, simply enter the last 6 digits of your account number as your password.

Payslip Available

Subject: Payslip Generated

Hi Sarah Johnson ๐Ÿ‘‹

TechStart Inc has just processed your pay for the period of January 1-15, 2026 and a payslip has been generated for you.

Your payslip is attached to this email and is available for download. For security purposes, the attached document is password protected. To view it, simply enter the last 6 digits of your account number as your password.

[View Payslip]

1099 Filed

Hi Sarah Johnson ๐Ÿ‘‹

Your 1099 tax form for the 2025 tax year has been filed and is now available for download.

[Download 1099]


Security

NotificationTriggerDescription
New Login DetectedLogin from new deviceDevice, location, time, and "wasn't me" action
Unusual Login LocationLogin from unexpected placeLocation details and link to secure account
Password ChangedPassword updatedTimestamp and security notice
Password Reset OTPReset requested6-digit code with 15-minute expiry
Magic LinkPasswordless login requestedOne-click login link with 15-minute expiry
2FA ResetTwo-factor authentication resetConfirmation and security reminder
Recovery Code UsedBackup code accessedWhich code was used and security notice
Compliance HoldAccount restriction appliedReason, status, and required actions

All security alerts include "If this wasn't you" instructions.

New Login Detected

Subject: New login detected on your account

Hi Sarah Johnson ๐Ÿ‘‹

We noticed an unusual login to your account from a new device or location. We want to verify if it was you.

  • Device Name: iPhone 15 Pro
  • Date and Time: January 14, 2026 at 10:23 AM
  • Location: San Francisco, CA
  • IP: 192.168.1.1

*Location is approximate based on the login's IP address.

If this was you, no action is required. But if it wasn't you, please change your password immediately and reach out to support if you need further assistance.

Unusual Login Location

Subject: Unusual login location detected

Hi Sarah Johnson ๐Ÿ‘‹

We detected a login to your account from an unusual location: Lagos, Nigeria.

If this was you, no action is required. If not, please secure your account immediately by changing your password.

[Secure My Account]

Password Changed

Subject: Your Password has been Updated

Hi Sarah Johnson ๐Ÿ‘‹

This is to confirm that your password has been successfully changed.

If you did not initiate this change, please contact our support team immediately at [email protected].

Password Reset OTP

Hi Sarah Johnson ๐Ÿ‘‹

We've received a request to reset the password for your account. To proceed, please use the following verification code:

847291

This code expires in 15 minutes. If you did not request a password reset, please ignore this email.

Magic Link

Hi Sarah Johnson ๐Ÿ‘‹

Here's your secure link to sign in to your account.

This link expires in 15 minutes, but you can get a new one by going through the activation steps again.

[Open your secure link]

2FA Reset

Hi Sarah Johnson ๐Ÿ‘‹

Your two-factor authentication has been reset. You will need to set up 2FA again the next time you log in.

If you did not request this reset, please contact support immediately.

Recovery Code Used

Hi Sarah Johnson ๐Ÿ‘‹

A recovery code was used to access your account. Recovery code #3 has been used and is no longer valid.

If this wasn't you, please secure your account immediately.

Compliance Hold

Hi Sarah Johnson ๐Ÿ‘‹

Your account has been placed on hold due to: Additional verification required.

Please contact support to resolve this issue and restore full access to your account.


Investments & Savings

NotificationTriggerDescription
Stock Order ExecutedBuy/sell order completeOrder type, symbol, shares, price, and total
Dividend ReceivedDividend payment creditedStock name, dividend amount, and payment date
Auto-Save ProcessedScheduled savings transfer completeAmount saved and new balance
Interest EarnedInterest credited to savingsInterest amount, rate, and updated balance
Stock Order Executed (Buy)

Subject: Your order has been executed

Hi Sarah Johnson ๐Ÿ‘‹

Your order to buy $1,855.00 of AAPL was successful! It was processed on January 14, 2026. You purchased 10 shares at an average price of $185.50 per share.

Your trade confirmation will be available in your order history.

Stock Order Executed (Sell)

Subject: Your order has been executed

Hi Sarah Johnson ๐Ÿ‘‹

Your order to sell $1,855.00 of AAPL was successful! It was processed on January 14, 2026. You received $1,855.00 for 10 shares at an average price of $185.50 per share. Funds are now available in your wallet.

Your trade confirmation will be available in your order history.

Dividend Received

Hi Sarah Johnson ๐Ÿ‘‹

You've received a dividend payment of $12.50 from Apple Inc (AAPL) on January 15, 2026.

The funds have been added to your wallet.

Auto-Save Processed

Hi Sarah Johnson ๐Ÿ‘‹

Your scheduled savings transfer of $100.00 has been processed successfully.

Your new savings balance is $1,250.00.

Interest Earned

Hi Sarah Johnson ๐Ÿ‘‹

You've earned $12.50 in interest on your savings this month at a rate of 4.5% APY.

Your updated savings balance is $5,262.50.


Contracts

NotificationTriggerDescription
Signature RequiredContract needs signingContract name and link to sign
Contract SignedAll signatures completeConfirmation and download link
Signature VoidedSignature request cancelledContract name and cancellation reason
Signature Required

Hi Sarah ๐Ÿ‘‹

TechStart Inc has requested your signature on a document: Employment Agreement.

[Review & Sign]

Contract Signed

Subject: Contract Completed

Hi Sarah Johnson ๐Ÿ‘‹

Your contract has been completed. All parties have signed the contract (Employment Agreement).

Signature Voided

Hi Sarah Johnson ๐Ÿ‘‹

The signature request for Employment Agreement has been voided by TechStart Inc.

If you have questions, please contact your administrator.


Other

NotificationTriggerDescription
Wage Access ApprovedEarly wage request approvedAmount available for withdrawal
Time Hours ReviewedTimesheet approved/rejectedHours submitted, review period, and status
Wage Access Approved

Hi Sarah Johnson ๐Ÿ‘‹

Your instant pay request has been approved! You will receive USD 500.00 through Bank Transfer in your checking account.

Time Hours Reviewed

Hi Sarah Johnson ๐Ÿ‘‹

Your timesheet for January 1-15, 2026 has been approved by John Smith.

Total hours: 80 hours


Business/Admin Notifications

Notifications sent to business owners and administrators.

Onboarding

NotificationTriggerDescription
Admin OnboardingAdmin user addedWelcome message with account setup instructions
Business WelcomeBusiness starts onboardingRequired documents and step-by-step guide
KYB ReminderBusiness verification incompleteList of required documents
KYB Status UpdateBusiness verification processedResult and any follow-up actions
UBO Verification RequestBeneficial owner needs to verifyOwner name, ownership %, and verification link
Admin Onboarding

Subject: Welcome to Acme Corp

Hi Sarah ๐Ÿ‘‹

You can use Acme Corp to effortlessly manage your global workforce, hire contractors and employees in over 100 countries, and streamline compliance and payroll processes โ€” all in one place. We're here to simplify your international operations, letting you focus on what matters most in your business.

Finish setting up your account below

Username: [email protected]

[Set Password]

Business Welcome

Hi Sarah Johnson ๐Ÿ‘‹

Welcome to Cadana! We're your biggest fans and we're excited to help TechStart Inc get started!

To begin your onboarding, please click the unique link below. This will guide you through a secure, step-by-step process to set up your Cadana account and submit all required business information.

[Start Your Onboarding]

The process takes about 6 minutes to complete and you can pause and resume your progress at any time using this link.

KYB Reminder

Hi Sarah Johnson ๐Ÿ‘‹

This is a reminder to complete your business verification for TechStart Inc.

Please submit the following documents:

  • Certificate of Incorporation
  • Proof of Business Address
  • Director ID Documents

[Complete Verification]

KYB Status Update (Approved)

Hi Sarah Johnson ๐Ÿ‘‹

Great news! TechStart Inc has been verified and your account is now fully active.

You can now access all features including payroll, payments, and more.

KYB Status Update (Rejected)

Hi Sarah Johnson ๐Ÿ‘‹

Your business verification for TechStart Inc requires additional attention. Reason: Document quality insufficient.

Please re-submit the required documents.

[Upload Documents]

UBO Verification Request

Hi Sarah Johnson ๐Ÿ‘‹

As part of TechStart Inc's verification, we need to verify all beneficial owners with 25% or more ownership.

John Smith (owning 35%) needs to complete identity verification.

[Start Verification]


Payroll Operations

NotificationTriggerDescription
Payroll ReviewPayroll submitted for review (if setup requires multiple reviews)Number of payments, total amount, and processing date
Direct Debit InitiatedPayroll funding startedDebit amount and expected debit date
Invoice GeneratedNew invoice createdInvoice number, amount, and due date
Payroll Review

Subject: Payroll Review Requested

Hi Sarah Johnson ๐Ÿ‘‹

John Smith has submitted a payroll that needs to be reviewed.

The Standard payroll is for 45 people and amount USD $125,000.00. Please review by the payroll date January 15, 2026, to prevent any delays in processing.

[Review Payroll]

Direct Debit Initiated

Hi Sarah Johnson ๐Ÿ‘‹

A direct debit of USD 125,000.00 has been initiated to fund your upcoming payroll.

Expected debit date: January 13, 2026

Please ensure sufficient funds are available in your linked bank account.

Invoice Generated

Hi Sarah Johnson ๐Ÿ‘‹

A new invoice has been generated for TechStart Inc.

Invoice Number:INV-2026-001234
Amount:USD 5,000.00
Due Date:January 28, 2026

[View Invoice]


Approvals

NotificationTriggerDescription
Wage Access RequestEmployee requests early wage accessEmployee name, amount, and approve/reject actions
Reimbursement RequestEmployee submits expenseAmount, reason, and receipt details
Wage Access Request

Hi Sarah Johnson ๐Ÿ‘‹

John Smith has submitted an instant pay that needs to be approved or rejected.

[Review Request]

Reimbursement Request

Hi Sarah Johnson ๐Ÿ‘‹

John Smith has submitted a reimbursement request for USD 250.00.

Reason: Client dinner

[Review Request]


Account

NotificationTriggerDescription
Low Balance ReminderAccount below thresholdCurrent balance and recommended top-up amount
Virtual Account UpdatedAccount details changedNew account information
Document UploadedNew document in vaultDocument name and view link
Low Balance Reminder

Subject: Reminder to run your payroll

Hello Sarah,

It's that time again to pay your employees and contractors!

Your current balance is: USD 50,000.00. Your total payroll amount is USD 125,000.00.

Please transfer at least USD 75,000.00 by January 12, 2026 to ensure your people get paid on time.

Virtual Account Updated

Hi Sarah Johnson ๐Ÿ‘‹

Your virtual account details have been updated.

Account Name:TechStart Inc
Account Number:1234567890
Routing Number:021000021

Please update any scheduled transfers with the new details.

Document Uploaded

Hi Sarah Johnson ๐Ÿ‘‹

A new document has been uploaded to your vault: Q4 2025 Financial Report.

[View Document]


Customization

All notifications automatically include your platform branding:

ElementDescription
LogoDisplayed in email header
Primary colorButtons and accents
Company nameUsed throughout email copy
Support emailShown in footer

Configure these in your platform settings.