> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cadanapay.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customizing Notifications

> Customize email notifications for the white-label app

Cadana sends email notifications for key user actions (onboarding, payroll, KYC, contracts, and more). All notifications are styled with your [theme](/white-label/theme) and can be sent from a custom email address.

For the full list of notification types, see [All Notification Kinds](/white-label/all-notification-kinds).

***

## Default Behavior

* Emails are sent from `support@cadanapay.com`
* All notifications use your platform theme (colors, logo)
* Webhooks are also emitted for each action, so you can send your own custom notifications if needed

***

## Custom Sender Address

You can send notifications from your own email address (e.g. `support@yourcompany.com`) instead of the default Cadana address.

<Steps>
  <Step title="Provide your email details">
    Share your desired sender email address and display name with your account manager.
  </Step>

  <Step title="Add DKIM DNS records">
    Cadana will provide DKIM verification records. Add them to your domain's DNS configuration.
  </Step>

  <Step title="Verification">
    Once DNS records propagate, notifications will be sent from your custom address.
  </Step>
</Steps>

### Example DKIM records

| Type  | Name                               | Value                          |
| :---- | :--------------------------------- | :----------------------------- |
| CNAME | `abc123...._domainkey.example.com` | `abc123....dkim.amazonses.com` |
| CNAME | `def456...._domainkey.example.com` | `def456....dkim.amazonses.com` |
| CNAME | `ghi789...._domainkey.example.com` | `ghi789....dkim.amazonses.com` |

<Note>
  DNS propagation can take up to 48 hours. Notifications will continue to send from `support@cadanapay.com` until verification is complete.
</Note>

***

## BCC Emails

You can add BCC (blind carbon copy) email addresses to receive a copy of every notification sent to your users. This is useful for compliance, record-keeping, or support visibility.

Share the BCC email addresses with your account manager to configure.